PRIVACY POLICY

1. INTRODUCTION

Welcome to Paperfly Holidays, a travel agency based in Mumbai, India. We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

2. INFORMATION WE COLLECT

We collect several types of personal information to provide you with seamless travel experiences:

• Identity Data: Full name, gender, date of birth, and nationality.

• Contact Data: Residential address, email address, and phone numbers.

• Travel Documents: Passport numbers, visa details, and Aadhar/PAN card details (as required for bookings).

• Financial Data: Payment details (e.g., credit/debit card numbers) used to process transactions.

• Preferences: Dietary requirements, medical conditions (for special assistance), and seat/room preferences.

3. HOW WE USE YOUR INFORMATION

We use your data for the following purposes:

• Booking & Fulfilment: To reserve flights, hotels, trains, and tours on your behalf.

• Communication: To send booking confirmations, updates, and travel alerts via email, SMS, or WhatsApp.

• Legal Compliance: To comply with immigration, tax, and regulatory requirements in India and destination countries.

• Marketing: To send you promotional offers and newsletters.

4. SHARING YOUR INFORMATION

To fulfil your travel requests, we may share your data with:

• Suppliers: Airlines, hotels, and local tour operators.

• Government Bodies: Immigration authorities and law enforcement when required by law.

• Service Providers: Payment gateways and IT support firms who assist our operations.

Note: We do not sell your personal data to third parties for trade or marketing purposes.

5. DATA SECURITY

We implement robust security measures to protect your information, including:

• Encryption: Using SSL/TLS protocols for online transactions.

• Access Control: Limiting data access to employees with a specific "need-to-know" basis.

• Physical Security: Secure storage of hard-copy documents and server room protection.

6. YOUR RIGHTS

Under Indian law and international standards, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to update inaccurate or incomplete information.

• Deletion: Request the erasure of your data when it is no longer needed.

• Withdraw Consent: Opt-out of marketing communications at any time.

7. CONTACT US

For any questions regarding this policy or to exercise your rights, you can contact us:

• Name: [Paperfly Holidays]

• Address: [264, Vaswani Chamber, Worli West, Mumbai - 400030]

• Email: [paperflyholidays@gmail.com]

• Phone: [9152001133]