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1. INTRODUCTION
By booking a tour or service with Paperfly Holidays, you agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between Paperfly Holidays and the client.
2. BOOKING AND PAYMENT
A booking is confirmed only upon receipt of a non-refundable deposit of 50% of the total tour cost.
The remaining balance must be paid at least days prior to the departure date.
Failure to pay the balance by the due date may result in the cancellation of your booking and forfeiture of the deposit.
2.1 Pricing and Surcharges
Prices are based on current rates of exchange and fuel costs. We reserve the right to impose surcharges due to significant increases in transportation costs, taxes, or government-imposed fees.
2.2 Travel Documents and Insurance
It is the traveller’s responsibility to obtain valid passports, visas, and health certificates.
Travel insurance is highly recommended. We are not responsible for any costs incurred due to medical emergencies, theft, or trip interruptions.
2.3 Jurisdiction
These terms are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Mumbai.
3. LICENSE
Unless otherwise stated, Paperfly Holidays and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from www.paperflyholidays.com for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from our website.
Sell, rent, or sub-license material from our website.
Reproduce, duplicate, or copy material for commercial purposes.
Redistribute content from Paperfly Holidays unless content is specifically made for redistribution.
4. DISCLAIMER
4.1 Role of the Agency
Paperfly Holidyas acts only as an intermediary between the traveller and third-party service providers (e.g., airlines, hotels, transport operators). We do not own or manage these entities.
4.2 Limitation of Liability
We are not responsible for any injury, loss, death, damage, or delay caused by:
The acts or defaults of any third-party provider.
Force Majeure events, including natural disasters, strikes, civil unrest, or pandemics.
Mechanical breakdowns or government restrictions.
4.3 Accuracy of Information
While we strive to ensure all information on our website and brochures is accurate, descriptions and facilities are subject to change without notice.
5. COOKIES POLICY
5.1 Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide a better browsing experience.
5.2 How We Use Cookies
Essential Cookies: Necessary for the website to function (e.g., secure logins).
Performance Cookies: Used to track how visitors interact with our site so we can improve usability.
Functional Cookies: Remember your preferences, such as language or currency settings.
5.3 Managing Cookies
You can choose to disable cookies through your browser settings. However, doing so may prevent you from using certain features of our website.
6. HYPERLINKING TO OUR CONTENT
The following organisations may link to our website without prior written approval:
Government agencies and Search engines.
News organisations.
Online directory distributors may link to our website in the same manner as they hyperlink to the websites of other listed businesses.
We may approve link requests from other organisations if we decide that: (a) the link would not make us look unfavourably to ourselves; (b) the organisation does not have any negative records with us; and (c) the link is in the context of general resource information.
7. CONTENT LIABILITY
We shall not be held responsible for any content that appears on your website if you link to us. You agree to protect and defend us against all claims arising on your website. No link(s) should appear on any website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.
8. RESERVATION OF RIGHTS
We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.
9. REFUND POLICY
Refunds are processed based on the specific vendor (hotel, airline, or transport) policies.
Processing Time: Approved refunds are typically processed within 30 working days.
Service Fees: Paperfly Holidays reserves the right to charge a non-refundable service fee of 10% of total tour cost for processing any refund.
Non-Refundable Items: Visa fees, insurance premiums, and specific "non-refundable" hotel bookings or flight tickets will not be refunded under any circumstances.
Mode of Refund: Refunds will be credited back to the original payment method used at the time of booking.
10. CANCELLATION POLICY
Cancellations must be initiated by sending a formal email to paperflyholidays@gmail.com. The date of the email will be considered the official cancellation date.
Cancellations
All cancellation requests must be submitted in writing.
Cancellation 30 days before departure: 10% of total cost is charged.
Cancellation 15 days before departure: 50% of total cost is charged.
Cancellation less than 15 days before departure: 100% of total cost is charged.
No refunds will be issued for unused services, including missed meals, sightseeing, or hotel stays.
Partial Cancellation: If one member of a group cancels, the remaining members may be subject to a price increase due to changes in room occupancy & transportation
11. CONTACT US
For any questions regarding this policy or to exercise your rights, you can contact us:
Name: [Paperfly Holidays]
Address: [264, Vaswani Chamber, Worli West, Mumbai - 400030]
Email: [paperflyholidays@gmail.com]
Phone: [9152001133]
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